Ask a Librarian
Need help with your research or searching the Library catalogue?
Would you like help now?
Chat online with a librarian
Monday to Friday: 9 am to 5 pm
At other times, use the Ask a Librarian form.
Speak with a librarian
Call: (02) 9273 1414
Monday to Friday: 9 am to 5 pm.
If we can't take your call, you can leave a message with:
- your full name
- your phone number
- a brief outline of your request
We'll get back to you as soon as we can.
Would you like more in-depth assistance?
Submit a request
Use our online form if you need more in-depth assistance. We can suggest resources from the collection to help with your research.
We'll get back to you within seven days.
Frequently-asked questions
Find out if your question has already been answered.
![Woman stands in Mitchell Library Reading Room, pulling a book off bookshelf.](/sites/default/files/styles/two_cols_image/public/img_5976.jpeg?h=fd9e147f&itok=N9DpMb_r)
Ask a Librarian Service
![Staff helping client with research at the Ask a Librarian desk](/sites/default/files/styles/max_width_280/public/140410_SRL_023.jpg?itok=bef1DRAm)
Ask a Librarian request
Need help with your research? Have a question that you can’t find the answer to? Ask a Librarian!
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Ask a Librarian Service Guidelines
Information about the different levels of support we can provide through the Ask a Librarian service.
Information about accessing the collection
![Women browsing shelves while holding books in the Mitchell Library Reading Room](/sites/default/files/styles/max_width_280/public/images/naigation-tiles/150213_librarylover_004.jpg?itok=w-ZPBDk7)
Using items from the Library's collections
How to request and use general collection material, including books, manuscripts, audio and many other items.
![Idris Charles Pike collection](/sites/default/files/styles/max_width_280/public/landing-pages/tiles/home-page/full-screen-slider/img_2990.jpg?itok=NjBTsxoI)
Using items from the special collections
How to request and use original and rare printed material, including items that are unique, irreplaceable or fragile.
![Person using laptop in the Verandah](/sites/default/files/styles/max_width_280/public/landing-pages/tiles/images/ai_120919_038.jpg?itok=thNE2apn)
Research guides
We’ve prepared guides to help you to independently research using the Library's collections.